Return and Exchange Policy

We want your shopping experience with House Of Lakra to be delightful and nothing short of extraordinary. If for any reason you're not completely satisfied, we offer hassle-free returns for a 100% refund (excluding all Add-on services like third-party certificates, gift wrapping) to your original payment method and exchanges within 15 days of delivery, with FREE return shipping (free pick-up and delivery) on all orders.

What Can't Be Returned or Exchanged?

  • Customised and Personalised Jewellery: Engraved or customised jewellery and gold coins can't be returned or exchanged.

  • Used or Worn Items: We can't accept jewellery that has been damaged, modified, or shows signs of wear.

  • Third-Party Alterations: Items that have been altered or modified in any way by a third party will not be accepted under our return, exchange, or refund policies.

What to Include in Your Return?

Please return all items that came with your original purchase, including:

  • Certificates

  • Packaging

  • Accessories, etc.

Note: If any of these items are missing, we may charge a suitable fee.

How to Initiate a Return or Exchange?

We make it easy to return or exchange your jewellery! Simply contact our customer support team through:

  • Phone: +91 9990600021

  • WhatsApp: +91 9990600021

  • Email: info@houseoflakra.com

Once we hear from you, we'll arrange a convenient pickup of your return shipment directly from your location.

Note: We will make two pickup attempts. If the courier partner is unable to collect the shipment, you'll be responsible for sending the return package back to us at: House Of Lakra 2nd Floor, A-28, Vidyalaya Marg Tilak Nagar, Jaipur-302004

Please ensure that your shipment is securely packed. Also, we request that you record a video of the whole packing process.

Processing Your Return

Once we receive your return, our Quality Assurance team will inspect the items within 2-4 business days. We'll then process your return or exchange request promptly.

Refunds

If you return an item within our 15-day return window, we'll process a full refund (excluding Add-on services) to your original payment method.

  • Processing Time: Allow up to 8-12 business days for the funds to reflect in your account, depending on your bank or card issuer.

  • Partial Orders: If you return some items from an order, you'll only be refunded for the returned pieces.

  • Condition: We can't accept returns for jewellery that's been damaged, modified, or worn. In these cases, we'll ship the item back to you without a refund.

  • Add-ons and Certificates: The cost of Add-ons such as IGI/SGL certification, gift wrapping, or any other value-added services are non-refundable.

Note: If the product is outside the Free 15-day return window, you can reach out to us at +91 9990600021 to avail our Lifetime Exchange and Buyback services.

Exchanges

Looking to exchange an item for something different? No problem!

  1. Contact Us: Reach out via phone or WhatsApp at +91 9990600021, or email info@houseoflakra.com.

  2. Choose Your Item: Let us know what you'd like to exchange your item for.

  3. Free Pickup: We'll arrange a FREE pickup of your return shipment from the address on your original order.

  4. Inspection & Shipping: Once we receive and inspect your return, we'll ship your new piece of jewellery to you.

Questions? We've got answers! Reach out to our customer service team at +91 9990600021 or info@houseoflakra.com.