House Of Lakra Shipping & Delivery Policy

We've got your back on getting your order to you safely and securely. Here is everything you need to know about how we handle your precious cargo.

Safe & Secure Delivery

  • Insured Shipping: We fully insure your order while it's in transit for your peace of mind.
  • Trusted Partners: We partner with the most reliable couriers to ensure a smooth journey.
  • Nationwide Free Shipping: We offer FREE shipping on all orders across India—no hidden costs at checkout.

Order Tracking

  • Stay in the loop every step of the way!
  • Real-time Updates: You’ll receive email and WhatsApp notifications with your tracking ID and AWB link as soon as your order ships.
  • How to Track: Visit the "Track Your Order" link in our website footer and enter your AWB number to see your estimated delivery date.

Delivery Timelines

  • Each piece of House Of Lakra jewellery is handcrafted with precision.

  • Domestic Orders: Usually shipped within 7-8 business days.
  • Transit Time: Delivery typically takes 2-5 days depending on your location.
  • Certification: If you opt for third-party certification, please add an additional 3 days to the timeline.

What to Ensure at Delivery

Secure Locations: For security reasons, we do not deliver to public places (malls, hotels, restaurants) or PO Boxes. Please provide a residential or office address.

  • Office Deliveries: If delivering to a workplace, please include your department, employee number, and a direct landline number to avoid delays.

Shipment Discrepancy & Inspection

  • We want you to be 100% confident when receiving your jewellery.

  • Inspect on Arrival: Carefully check the condition of the package before accepting it.

  • Refuse if Tampered: If the packaging is damaged or the contents seem wrong, kindly refuse the delivery.
  • Record a Video: Important! Please record a video of the entire unboxing process. This is mandatory to expedite any claims regarding missing or damaged items.


Report Immediately: If you find an issue after opening, contact us at +91 9990600021 or info@houseoflakra.com with your video evidence.

Missed Deliveries

  • The courier will make three attempts to deliver your package. If you are unreachable after three attempts, the package will be returned to our facility.

Questions?

We’re here to help! Reach out to our customer support team:

Phone/WhatsApp: +91 9990600021

Email: info@houseoflakra.com