House Of Lakra Privacy Policy

House Of Lakra values the trust you have placed in us. As a part of our relationship, we recognise and respect your privacy. That is why House Of Lakra is committed to protecting your privacy and using the information you share with us responsibly.

This website www.houseoflakra.com is owned and operated by House Of Lakra, based in Jaipur, Rajasthan, India. By visiting our site, you are confirming your agreement to the privacy policies described here.

Collection of Personal Information

  • We obtain, store, and use information provided by you via various channels (website visits, profile updates, orders, contests, or customer support). This includes:
  • Identity & Contact Data: Name, email, billing/postal address, phone number, gender, and date of birth.
  • Financial Details: Necessary information to process payments (bank details, card numbers).
  • Profile & Content: Wish lists, ring size preferences, product reviews, and shopping history.
  • Automatically Collected Data: IP addresses, device type, browser settings, and user behaviour (pages visited, links clicked) via cookies and web beacons.

Use and Purpose of Information

  • We use your information to:
  • Process and fulfill your orders and provide status updates.
  • Verify your identity and reduce credit/fraud risk.
  • Communicate via email, phone, or WhatsApp regarding your purchases or promotional offers.
  • Improve our business operations, internal auditing, and data analytics.
  • Provide services such as cleaning, repair, and resizing.

Sharing of Information

  • We do not disclose your personal information except as follows:
  • Service Providers: With third parties who handle credit card processing, shipping/logistics, and marketing on our behalf.
  • Legal Requirements: If required by law, law enforcement, or to prevent physical or financial harm.
  • Business Transfer: In the event of a merger, acquisition, or sale of assets.

Data Security & Children's Privacy

  • Security: We implement administrative and electronic safeguards to protect your data. However, no method of internet transmission is 100% secure.
  • Children: This website is not intended for children under 18. We do not knowingly collect data from minors and will delete such information if discovered.

Cookie & Tracking Policy

We use cookies and Google Analytics to understand how you interact with our site. This helps us display suitable products and improve site performance. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

SMS & WhatsApp Policy

By signing up, you agree to receive transactional and promotional messages. Standard rates apply.

  • To Opt-out: Email STOP to info@houseoflakra.com.

Your Rights: Access & Correction

  • You have the right to access the personal information we hold about you and correct any errors. You may also withdraw your consent or request data deletion by emailing us at info@houseoflakra.com.

Governing Law

  • This is an Indian website subject to the laws of India. Courts in Jaipur, Rajasthan shall have exclusive jurisdiction over any disputes.

Grievance Officer Information

In accordance with the IT Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

  • Name: Aayush Sharma
  • Contact Number: +91 9990600021
  • Email Address: info@houseoflakra.com
  • Available: 10:00 AM to 6:00 PM (Monday to Friday, excluding holidays)

Questions? Reach out to our team via phone or WhatsApp at +91 9990600021 or email at info@houseoflakra.com.